Patient Reviews
Patient Reviews
At Western Mass Periodontics, we're proud to offer a variety of solutions to help our patients reclaim their smile and oral health. Below you will find various testimonials from past and present patients. Once you review these testimonials and get to know us a little better, give our Pittsfield or Great Barrington, MA office a call to schedule a consultation.
Reviews for Western Mass Periodontics
"An excellent group. I have had a lot of work done by 2 of the doctors in their practice & the work was very good. No complaints."
"I had a great experience getting an implant with Dr. Salzmann. Both the doctor and every hygienist were excellent. The office is very professional and it is easy to schedule every appointment. They explained every part of the process in detail and answered all my questions. They are also very upfront about prices and worked with my insurance."
"I appreciated being seen on time. A very friendly and professional atmosphere was displayed by everyone I encountered. I left with a clear understanding of my condition, my treatment, as well as the financial aspects of what is required for my treatment plan. I am confident that I have selected the best possible provider for my requirements."
"Timely, listen and respond to questions, friendly —overall on top of it"
"Always provide great care and are very mindful of making visits a comfortable and pain free experience. I highly recommend!"
"A very friendly and professional staff. They made good use of our time and I received the care I needed. Awesome"
"Very friendly. Took the time to explain the procedures and answer all my questions I had. Highly recommend."
"I want to express my sincere gratitude to Dr. Sebastien Salzmann for his excellent care and professionalism. From the first moment he identified I needed a tooth out and an implant, he knew it was not easy for me to loose another tooth and that it was going to be my first dental implant, but he provided me with careful and detailed care, making sure that every step of the treatment was clear and comfortable. He not only demonstrates deep knowledge as an specialist but also exceptional empathy and dedication towards his patients. He is without a doubt one of the best doctors I have ever had the pleasure of meeting! If you are looking for a highly trained professional who is committed to the well-being of his patients, I recommend Dr. Salzmann without reservation. Thank you doctor for your dedication and for making my implant experience so positive."
"Personable and professional staff. Dr Schmidt was clear in his explanations and the numbing shots were not painful. I received the right amount of solution so that my face was not affected and I didn’t drool all over myself. Afterwards he personally called me to check on my progress. Thank you!"
"Excellent experience. Very helpful and articulate communication given my specialized needs. Highly recommend."
"Wow, what an unusual place ... people are very capable, friendly, and compassionate"
"procedure went well."
"I had a great experience and I absolutely recommend them. They are good people and very friendly and professional! I was very happy with everything!"
"Attractive office setting, courteous and professional staff, honors appointment times. Dr. Schmidt is good at explaining treatment options and also attentive to possible patient discomfort during treatment."
"Excellent experience. Clean environment, no waiting, professional and caring staff and Dr.Schmidt was excellent. He answered all my questions."
"My experience was exceptional! I highly recommend this practice! Thank you for your excellence and care!"
"Great people, very knowledgeable, professional and very sweet. Amazing work!!!"
"This practice is the best! They go way beyond to ensure you are comfortable and seen. Probably the best run practice in Berkshire County- including medical and dental."
"Very professional . - The way the staff there handled my treatment gave me confidence that I was getting the best care . My hygienist Emily was very good in her manner and knowledge of the deep cleaning procedure . I would highly recommend this Periodontic office for teeth care ."
"They fit me into their schedule quickly on an emergency basis, and was weary because I had never gone here before. Immediately, all of my concerns were at ease the moment I stepped through the front door. Staff was not only courteous, but welcoming. Each team member showed the highest level of professionalism and provided the highest standard of care I've ever encountered at a dental practice. Dr. Schmidt himself answered any questions I had and provided an excellent service, going over any and all options I had for my procedure. I will definitely go back for future needs and highly recommend them for any Periodontic procedures."
"Had a post op visit which allayed my fears and gave me the information I needed to manage my recovery. Warm and engaging providers all around."
"I have not been to this location actually, but have had dental work done from Dr. Schmidt. I cannot say enough positive things about him. Was very gentle, made you feel quite relaxed, knowledgeable and easy to talk to. Highly recommend him if you need his type of dental work performed."
"I had to take a moment to think of why I told each staff member when I left the office that I thought they and their office staff were incredible. I meant it. Who walks out of a periodontal office, never mind dentist office, with a smile on their face? I thought, "that was easy!" First, making an appointment was easy and met my scheduling needs. At my initial appointment, I was seen within 1 minute of arrival and treated with kindness and respect. Not that I expected anything else, but this seemed different actually increasing my confidence in what I was about to experience. I felt a connection to the staff: our conversation was professional yet with interestes shared and light humor. Dr. Schmidt and his team were organized and efficient. I was informed with what procedure was being done prior to it happening. Before I knew it, the procedure was completed. I left with both thorough verbal and written instructions and a follow-up appointment. On follow-up, for suture removal, I had ZERO complications. I am relieved! LCM Richmond, MA."
"Excellent cleaning appointment and visit w Doc. Wonderful staff, super clean facility. Future appointments are about eight weeks away. Highly recommend"
"Excellent staff. Felt like everyone had my best interests in mind."
"I just had an extraction of a tooth broken off st the gum line by Dr. Schmidt, It was the fastest and least painful I’ve ever had."
"As always I received a thorough cleaning. Service was prompt and efficient. Hygienist was bright and a fun conversationist. She is also an excellent hygienist. Ditto to what I wrote awhile ago"
"Staff was nice and courteous. Only negative is I had to wait 40 minutes for my appointment"
"Kind, considerate, extremely knowledgeable. Everything you could want in a dentist and more."
"I hadn’t been to the office in much too long and called with an emergency. Dr. Salzman was able to take me the next morning for surgery. Each and every staff member was kind and courteous and supportive during my time in the chair. Dr. Salzman was caring, kind and gentle. I will continue using this office for years to come!"
"I appreciated being seen promptly and on time. A very professional atmosphere was displayed by everyone I encountered. I left with a clear understanding of my condition, my treatment, as well as the financial aspects of what is required for my treatment plan. I am confident that I have selected the best possible provider for my requirements."
"very friendly appointment went well they were very professional and had no pain great follow up"
"Professional and thorough. I was impressed and if I were to need any procedures, I would definitely feel confident under their care."
"Erich and his staff were friendly, on time and efficient"
"Knowledgeable and caring staff! Dr. Schmitt is the best!"
"Western MA Periodontic’s office is the most professionally run dental practice I have ever seen. From Margaret Mary’s comprehensive care plan to Dr. Schmidt’s exceptional expertise, I could not have been in better hands. My procedure to pull a tooth, do a bone graft and put the implant in was pain free and quick, even with the abundance of bad jokes. 🤣 Thank you so much for making me feel at ease. I wish I could get all my dental work performed there!"
"Attractive office setting, courteous and professional staff, honors appointment times."
"Dr Schmidt is very personable. Staff is very friendly and professional. Every question was answered. No question was to trivial for them. Clear instructions were explained verbally and typed copy provided. The day of the surgery, the doctor and his assistant made sure throughout the process that I was comfortable. Dr. Schmidt did his best to keep me relaxed as did his assistant. The night of the surgery, Dr. Schmidt called me at home to see how I was doing and answer any questions I may have. He provided contact information so that I could reach him anytime on the weekend if something arise. (My surgery was on a Friday afte noon.) I highly recommend Dr. Schmidt and his staff."
"From the panicked phone cal to the office that I had a cracked tooth, they could see me in an hour! The entire staff were warm, helpful, professional and Dr Schmidt was calming and caring. His follow up call later in the day was welcomed and appreciated."
"Dr. Schmidt and his staff were professional, caring, kind, and the results are great!! Highly recommended!!"
"Western Mass Periodontics is a very well-run office full of kind people. I can't speak highly enough of Doctor Sebastien Salzmann. He is great."
"A well organized and timely visit. All prescriptions were ordered ahead of time. The needed procedure was explained in detail. Thanks."
"Dr. Ben Saltzmann had the difficult job of telling me I was losing a third tooth! His delicacy & professionalism made it easy, both the removal & recovery."
"Dr Schmidt did an implant for me a few years ago. Yesterday I was having pain from a different implant he didn’t do. Called the office and they squeezed me in next day. Dr Schmidt saw the issue and allayed my concerns. He’s an excellent practitioner with a great chair-side manner. Gave me a simple fix and I was out of there in minutes. Nurse/hygienist - I think her name was Jesse was extremely, competent, knowledgeable and reassuring. Front desk was likewise great and the facility is immaculate. Room I was in even had a lovey view. If you gotta go to an implant specialist or periodontist this practice can’t be beat!"
"This practice is the best mix of efficient and humane. The whole staff make what could sometimes be a trying experience almost a pleasure."
"My first visit, they made me feel at ease. Very professional, and friendly Definitely recommend"
"Just finished my first complete implant procedure with Dr. Schmidt. All done. Perfect!!! Ready for the new tooth. This whole experience with Dr. Schmidt was excellent!! Better than I could possibly hope for. My previous five implants with different doctors were a mixed bag. Painful, unsuccessful and expensive. Not with Dr. Schmidt!! Fast, painless and 100% successful. Ellis Dental Clinic in Schenectady, NY quoted a price of $8,000 for this front tooth implant. Dr. Schmidt charged $2,600. A bargain and such a professional procedure. I have two more implants needed and I will be contacting Dr. Schmidt for them."
"The place was immaculate and so professional. Staff and doctor were courteous and informative."
"Heather Rocks!"
"Calming and welcoming environment. Office and clinical staff were all both professional and personable. I felt myself in excellent hands with Dr. Salzmann and the assisting clinicians."
"The entire staff is professional, caring and very personable."
"wonderful experience,"
"I felt welcome, respected, and not pressured."
"State of the art facilities, lovely staff"
"Everyone is really nice"
"The staff is amazing! You never feel rushed. The staff and doctor seem to very comfortable around each other a nd the levity in the office makes for a very comfortable atmosphere. I had full dental implants and was thrilled with the results. I also know personally two friend s that had the same experience with this practice. I would highly recommend them"
"Great dentist . Competant work. Freindly and knowledgeable staff."
"I was admittedly terrified going into my appointment with Dr. Schmidt; my primary dentist was not overly gentle and I don’t fault them because periodontal work is not their specialty. Dr Schmidt was in and out; “before” pictures taken, all teeth measured (anterior and posterior), and a 1 year treatment plan laid out in 13 minutes with no pain or discomfort."
"Dr. Schmidt's office and staff are very caring and professional!"
"Erich Schmidt is a person who loves his work. He is always smiling .. and willing to take time to explain and make me feel comfortable. He has never hurt me or made me feel uneasy.. if anything, he puts my mind at ease before starting any procedure.. I am guessing he is great leader as well, because his staff are all happy too. .. Every person has a great disposition and the office seems to run like a well oiled machine. I only wish every dentist office was as easy and peaceful as this one. I would recommend them for anybody who is eligible to be seen there."
"Very smooth operation - professional staff. I was told I needed a root canal but Dr. Schmidt explained how I had another option. I'm glad I was referred here by my regular dentist."
"Everything here was top-notch: Dr. Schmidt, Lauren, reception, waiting room, radiograph presentation--the works!"
"Kind efficient office and thorough as well They do great work and I can’t stress how nice and capable they all are"
"Everything here was top-notch: Dr. Schmidt, Lauren, waiting room, radigraph presentation--the works!"
"Even though I showed up for my appointment to the wrong office today, the staff found an opening immediately! Jessie is especially comforting, knowledgeable , assured me that everything was going to be ok! Answered all questions plus providing information to help my healing. Thank you all…"
"Dr Schmidt is the best, the staff is courteous and explain everything very clearly. I would highly recommend this team!!"
"Always a great experience, extremely professional staff, caring and gentle but very thorough with the cleaning and care of my teeth!"
"Doctor Schmidt and the entire staff are great! Very professional and really make you feel so at ease! Especially Mary!!"
"Professional, courteous and respectful team, explains everything clearly, worked with insurance about estimate coast of care. Cares about the clients. I was very nervous about the process and procedures. They were kind and eleviated my anxiety. In the evening I received a call from Dr. Schmidt if I was okay. Was so unexpected and very pleasant surprise. I recommend this office to anyone who wants to get a professional service."
"I have a very difficult dental history, but Dr. Schmidt is always clear about treatment plans, very understanding and reassuring. I would recommend him to anyone who can afford treatment."
"Excellent experience today with the new Dr in the group, Dr Salzmann"
"The whole staff -- medical, nursing and administrative -- is incredibly kind and helpful. I received ideal care over the four necessary months. Like many people I have high anxiety around dental care due to childhood dental trauma -- no one minimized my concerns and everyone checked in to be sure I was doing okay. Thanks to Team Schmidt!"
"I was dreading the crown lengthening. Dr. Salzmann made the procedure comfortable and I was quite at ease. I am very happy with the successful outcome. I highly recommend Dr. Salzmann for any periodontal care."
"Dr. Schmidt is very professional, patient and willing to be honest when others may not. I had work done by another dentist that I knew was substandard and needed to be removed. Many doctors or dentists would hedge in those type situations. Dr. Schmidt didn’t pull any punches. He saved me from even more problems by discovering an infection and a piece of metal left in my jaw by the previous dentist. He was willing to take the time to explain the entire process and answer my many questions. The entire office is well staffed and organized."
"As always I received a thorough cleaning. Service was prompt and efficient. Hygienist was bright and a fun conversationist. She is also an excellent hygienist."
"Detailed plans for several procedures. Lovely to have a dental office explain options."
"Excellent experience today with the new Dr in the group, Dr Salzmann"
"Always excellent at this dental practice. Thank you!"
"After enduring a year-long struggle with gum infections and consulting multiple dentists, I finally found relief with Dr. Salzmann. His exceptional kindness and understanding significantly enhanced my comfort throughout the treatment. Unlike other periodontists I visited, Dr. Salzmann stood out for his ethical approach. Dr. Salzmann not only correctly diagnosed my issue but also provided effective and appropriate medical treatment."
"Excellent experience in all respects: technical, professional, communication."
"Dr. Schmidt’s expertise and care during my recent implant procedure were truly exceptional. The professionalism and skillful workmanship were evident in the seamless implant placement, restoring my smile with precision and care. The welcoming atmosphere and supportive staff further made the entire experience top-notch. I highly recommend Dr.Schmidt for anyone seeking excellent dental care!"
"Went in today for a consultation for a minor procedure, everyone was very friendly and the Doctor took the time to explain everything to me."
"I had a difficult situation with a set of prosthetics that I had done on the west coast. They had come loose since I moved East and I had been having a difficult time finding a dentist that could deal with this particular implant. On my first visit, they discovered that they didn't have the proper parts so even though they worked on me and took pictures, they did not charge me for that visit. By my second visit, the proper parts had been acquired and the procedure went off without a hitch. I'm so grateful for Dr. Schmidt and his crew for their patient and professional handling of a rather unique situation. I highly recommend this office especially if you are dealing with prosthetics and dental implants."
"I bring my adult Special needs son here for cleanings and Mary was so patient and kind. Just extraordinary care. Thank you!"
"Always get excellent service and Heather is an outstanding dental hygienist. Dr. Schmidt has excellent bedside manner."
"Attractive office setting, courteous and professional staff."
"Always so welcoming and great here!"
"Three extractions, as preparation for implants. Zero pain or discomfort. Zero pain or discomfort for the following days. Super hi-tech office. Super experience."
"Always great service"
"It isn't easy to find excellent dental care in the Berkshires. This place is an exception. Fantastic care from start to finish."
"A positive experience today as always. I always feel as though I am in good hands. Always clear about procedures. Quiet and professional office."
"I'm a first time new patient. The whole staff was super friendly and really has the patients best interests. Highly recommend."
"I called at the very last minute before a trip.. not very smart! But Eric's office got me in for a quick check and I was very grateful!!"
"“Gold Standard” service with a smile. We are very fortunate to have Dr. Schmidt and company in our community. Truly “Top Shelf” level of care."
"It's always nice to see Mary.. she is above and beyond, very kind and passionate. I am being seen in Dr. Schmidt's office almost 6-7 years now. All the staff is very kind and polite. Dr. Schmidt is exceptionally talented and amazing. Always 5 star treatment."
"Had a very pleasant experience at the office. The staff is friendly. The office is clean and equipment new and updated. I’m very satisfied with the service that I received and will be returning and DEFINITELY recommend this dental office"
"They are simply the best."
"I had the pleasure of my first tooth extraction there, and, well, that wasn’t awesome, but through no fault of theirs. Dr.Saltzmann and the entire staff are very friendly and professional, they walked me through everything, made scheduling and follow up easy, and answered every question I had. I’m very happy with the entire experience, even the procedure itself was painless and easy. Plus, I get to look like a hockey player until the implant, bonus!"
"Top notch service and state of the art equipment! Best experience I have had at a periodontist."
"I have been a patient for years at this office. I am so grateful for the professional ,kind, good-hearted staff who work along side Dr. Schmidt. I wouldn't go anywhere else except wherever Dr. Schmidt is!"
"I'm retired on a small pension. I was pleased that they came up with a treatment plant, including implants, that I can manage. The dentist and his staff were very nice."
"Dr and staff are very professional and knowledgeable. Actually enjoyed the visit!"
"The staff is friendly, professional, and thorough."
"I'm retired on a small pension. I was pleased that they came up with a treatment plant, including implants, that I can manage. The dentist and his staff were very nice."
"I have been extremely happy with the care and treatment that I have received over the past 5 years from Dr. Scmidt and his staff. My main reason for going was to get dental implants, which have worked iut beautifully. I highly recommned them to anyone seeking outstanding dental care. My situation was a difficult one, and due to Dr. Scmidts excellent care, I was able to proceed with having an old, bridge replaced, which, along with a few caps, gave me a smile that I had only dreamt of before."
"Everyone at Dr. Schmidt's office is friendly, caring and most professional. I feel comfortable going into the office for treatment as well as leaving the office. I always have questions, the 'teacher' in me, and yes, the questions are ALWAYS answered. Thank you for an experience I am happy to recommend to anyone. Sincerely, Maureen W."
"This is by far the very best DMD I have ever been to. Dr. Schmidt is very personable and friendly as well as all of his staff. I highly recommend!"
"It is probably a little too soon to make an educated evaluation since the surgery was only 3 days ago. I was happy with the operation and my treatment by the staff. Since I was "loopy" because of the lorazepam some things are vague. Dr Schmidt worked very hard on the extractions, the implant screws, and fitting the temporary dentures. I have a good bite. There is some very minor change to my look due to the juxtaposition of the upper and lower dentures. This should sort itself out when the final dentures are made and inserted. I have given this evaluation a 4 only because I do not really have enough experience to give much of an evaluation. I'll know more as this process progresses. I can say that I'm glad I chose Dr. Schmidt."
"My periodontist is so professional and knowledgeable in her field of work that I recommend her and the practice to any one looking for true professionalism"
"Topnotch from reception to exit instructions. Could not ask for better"
"Excellent work ... caring and professional. I highly recommend this practice!"
"I highly recommended dr Eric Schmidt, it was a very painless experience, is very caring professional and the staff are very friendly , They deserve 5 star and more"